Frequently Asked Questions
Everything you need to know about your Patiyala Shop experience.
What is the standard delivery time for orders?
Most orders are processed within 24-48 hours. Depending on your location, domestic shipping typically takes 3 to 7 business days, while international shipping may take 10 to 15 business days.
How do I determine the right size for my Patiyala suit?
We provide a detailed size chart on every product page. We recommend measuring your bust, waist, and hip size and comparing them to our guide to ensure the perfect fit for your ethnic wear.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unworn items with original tags attached. If you receive a damaged product or the wrong size, please contact our support team to initiate a hassle-free return.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible. However, due to professional lighting and different screen resolutions, there might be a slight variation in the actual color of the fabric.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can also pay via credit/debit cards, UPI, and net banking for a faster checkout experience.
How should I care for my embroidered ethnic wear?
To maintain the longevity of the fabric and intricate embroidery, we recommend dry cleaning only for our premium collections. For basic cotton suits, a gentle hand wash in cold water is suitable.