Returns & Exchanges
At Patiyala Shop, we strive to ensure your ethnic wear fits perfectly, but if you are not completely satisfied, we offer a hassle-free 14-day return and exchange policy. Please ensure the garments are unworn, unwashed, and retain all original tags and packaging.
Initiate Request
Log into your account and visit the 'My Orders' section to select the items you wish to return or exchange within 14 days of delivery.
Quality Check Preparation
Carefully pack the items in their original packaging, ensuring the invoice and all brand tags are included to pass our quality inspection.
Reverse Pickup
Our courier partner will arrive at your doorstep within 48-72 hours to collect the package at no additional cost to you.
Refund or Exchange
Once the item reaches our warehouse and passes quality control, we will process your refund to the original payment method or ship your new exchange size.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing